The Urban Flood Safety and Water Quality District is committed to ensuring equal access and opportunity for all people to participate in – and benefit from – the District’s programs and services.

Website Accessibility

The Urban Flood Safety and Water Quality District is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

Ongoing website accessibility Compliance

Compliance Coordinator 

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements. 

Compliance Procedures 

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found. 

Accessible Documents Policy 

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available. 

Linked Documents and Third Parties 

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

The District can provide information and services at no charge or expense for persons with disabilities and persons with limited English proficiency when requested:

• Providing free aids and services, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.) to communicate effectively with persons with disabilities.
• Providing free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency.
• Culturally appropriate assistance and services.

For more information about requesting accommodations, please read our FAQs.

For more information about providing meaningful access to limited English proficient individuals, please view our Language Access Plan.

Si necesita ayuda para enviar una solicitud de adaptaciones o necesita información en formatos o idiomas alternativos, envíenos un correo electrónico a access@urbanfloodsafetyor.gov o llámenos al 971-940-6311. 

Nếu quý vị cần bất kỳ sự trợ giúp nào trong việc gửi yêu cầu về các điều kiện tiện nghi hoặc cần thông tin ở các định dạng hoặc ngôn ngữ thay thế, vui lòng gửi email cho chúng tôi theo địa chỉ access@urbanfloodsafetyor.gov hoặc gọi 971-940-6311.

Если вам требуется помощь в подаче запроса на особые условия размещения или информация в альтернативном формате или на других языках, пожалуйста, напишите нам по адресу access@urbanfloodsafetyor.gov или позвоните по телефону 971-940-6311.

如果您需要提交关于住宿请求或需要以其他格式或语言获取信息的帮助，请给我们发电子邮件至access@urbanfloodsafetyor.gov或致电 971-940-6311。

如果您需要任何協助提交便利設施申請，或者需要其他格式或語言版本的資訊，請透過電子郵件 access@urbanfloodsafetyor.gov 或致電 971-940-6311 與我們聯絡。

Haddii aad wax caawimaad ah uga baahan tahay gudbinta codsi loogu talagalay qorshayaasha ama u baahan tahay macluumaad u qoran qaabab beddel ah ama luqaddo, fadlan email noogu soo dir access@urbanfloodsafetyor.gov ama wac 971-940-6311.

Iwapo utahitaji usaidizi wowote katika kuwasilisha ombi la marekebisho au kuhitaji maelezo katika miundo au lugha mbadala, tafadhali tutumie barua pepe kwa access@urbanfloodsafetyor.gov au piga simu 971-940-6311.

Please request accommodations as soon as possible and at least 10 business days prior to the event or other deadline. Once we receive your request, we will contact you within three business days. Should you require any assistance in submitting a request for accommodations or need information in alternative formats or languages, please email us at access@urbanfloodsafetyor.gov or call 971-940-6311.

Other Resources:
Oregon Relay – Provides free phone communication for people who are deaf, hard-of-hearing, speech-disabled, or hearing-disabled.

Our public accommodations program includes a commitment to provide access to programs, services, and public meetings without discrimination in accordance with:

• Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language) in any program or activity that receives Federal funds or other Federal assistance.
• Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
• Title IX of the Educations Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
• Age Discrimination Act of 1975, which prohibits discrimination based on age.
• S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.

Oregon Civil Rights Laws and local codes, including but not limited to, as applicable:

• Oregon Revised Statute (“ORS”) 659A et. seq., which prohibit discrimination based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, familial status, veteran status, military status, age (18 or older), and/or disability; and
• Portland City Code (“P.C.C.”) 23.01.070, which prohibits discrimination in places of public accommodation based on race, religion, color, sex, national origin, marital status, age (18 or older)

Oregon State Civil Rights: If you think that the Districts, or an individual District listed above, have failed to provide these services, or discriminated in another way based on the Oregon State protections listed above, you can file a complaint.

You may also be permitted to file a claim with the Oregon Bureau of Labor and Industries. Please note that you may also be required to comply with the notice requirements contained in ORS 30.275.

Si necesita ayuda para presentar una queja o necesita información en formatos o idiomas alternativos, envíenos un correo electrónico a access@urbanfloodsafetyor.gov o llámenos al 971-940-6311.

Nếu quý vị cần bất kỳ trợ giúp nào trong việc nộp đơn khiếu nại hoặc cần thông tin ở các định dạng hoặc ngôn ngữ thay thế, vui lòng gửi email cho chúng tôi theo địa chỉ access@urbanfloodsafetyor.gov hoặc gọi 971-940-6311.

Если вам требуется помощь в подаче жалобы или необходима информация в альтернативном формате или на другом языке, пожалуйста, напишите нам по адресу access@urbanfloodsafetyor.gov или позвоните по телефону 971-940-6311.

如果您需要帮助提交投诉或需要以其他格式或语言获取信息，请给我们发电子邮件至access@urbanfloodsafetyor.gov 或致电 971-940-6311。

如果您需要任何協助提交投訴，或者需要其他格式或語言版本的資訊，請透過電子郵件 access@urbanfloodsafetyor.gov 或致電 971-940-6311 與我們聯絡。

Haddii aad wax caawimaad ah uga baahan tahay gudbinta cabasho ama u baahan tahay macluumaad u qoran qaabab beddel ah ama luqaddo, fadlan email noogu soo dir access@urbanfloodsafetyor.gov ama wac 971-940-6311.

Iwapo utahitaji usaidizi wowote katika kuwasilisha malalamiko au kuhitaji maelezo katika miundo au lugha mbadala, tafadhali tutumie barua pepe kwa access@urbanfloodsafetyor.gov au piga simu 971-940-6311.

Should you require any assistance in filing a complaint or need information in alternative formats or languages, please email us at access@urbanfloodsafetyor.gov or call 971-940-6311.

Federal Civil Rights: If you think that the Districts, or an individual District listed above, have failed to provide these services, or discriminated in another way based on the federal protections listed above, you can also file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):

E-mail: CRCLCompliance@hq.dhs.gov (fastest method to submit your complaint)

Fax: 202-401-4708

U.S. Mail:
U.S. Department of Homeland Security
Office for Civil Rights and Civil Liberties
Compliance Branch
245 Murray Lane, SW
Building 410, Mail Stop #0190
Washington, D.C. 20528

For additional information about Federal Laws:
www.dhs.gov/crcl
Phone: 202-401-1474
Toll-Free: 1-866-644-8360

Should you require any assistance, please email us at access@urbanfloodsafetyor.gov or call 971-940-6311.